Work was finished in good time, and Larry was very nice. A recall was performed on my vehicle within good time while I was waiting for the oil change.

I had an excellent experience at Patrick Hyundai Schaumburg, thanks to my salesperson, Tristan Diaz. Tristan was knowledgeable about the Hyundai Tucson SUV I was looking for and took the time to answer all of my questions. He found the exact vehicle I wanted with the right interior, making the buying process easy and enjoyable. One of the best surprises was that the vehicle came with a step ladder for my dog to get in and out. It wasn't a feature I was looking for, but it's something I absolutely love and will use all the time. The Atlantis Blue color is stunning and gives the SUV such an elegant look. I couldn't be happier with my purchase and the outstanding customer service I received from Tristan and the team at Patrick Hyundai Schaumburg. I highly recommend them to anyone looking for a new vehicle! Laura I.

Very professional and great service Always prompt and courteous, good loaner vehicle program So great!

Professional staff, courtesy and timely. Service Manager goes out of his way to make certain things go smoothly.

My experience with Patrick Hyundai was very disappointing from start to finish. I arrived about 20 minutes before opening to use the overnight drop box, but there were no pens available to complete the drop-off form, so I had to wait until the dealership opened. When I mentioned this to my service advisor, Mike VanHoosier, he insisted there were pens in the box. I had already checked, so it felt like he was implying I wasn’t telling the truth. Instead of addressing the issue professionally, he responded, “Boy, we are not starting the morning off on the right foot.” Another inconvenience was that service opens at 7:00 AM, but the shuttle doesn’t start until 8:00 AM. Because of that, I had to pay for an Uber just to get to work on time. Communication regarding repairs was also poor. I repeatedly asked for a written estimate on the spark plug replacement, but Mike would only provide a verbal estimate of about $375. He later texted me, “The technician has to do this, I will make it work for you with a coupon if it’s more but shouldn’t.” Despite that assurance, I was charged $387.43. When I got home, I also noticed I was overcharged for the wiper blades. The estimate listed them at $56.65, but my final invoice charged $76.60, with no explanation. Overall, I found the customer service, communication, and billing to be unacceptable. Based on this experience, I cannot recommend Patrick Hyundai.

Always bring my sonata to the dealership where I bought it Received great service Always

Tyler is not very proficient at follow up with the customer. Few times i left message never a call back or a few days later. Needs huge improvement with customer service and communication and Spoke to the Assistant Service manager about my experience.

Good Quite responsive and accommodating to my needs Also quicker than I anticipated for my request

They are always polite,and considerate, helpful They seem to care about my well-being Thank you

Service department good Management is terrible, will no longer honor the VIP Service coupons from the original sale even if within printed dates

I had a great experience purchasing my Tuscan Hybrid here. Tristian made it extremely smooth. He gave me all the info I needed prior and once I arrived my car was ready to go. Paperwork was quick and easy. Very happy with my purchase and price, much better deal than I was offered at other Hyundai dealerships. I highly recommend this dealership. It was worth the drive from Chicago.

Easy to make appointment, efficient staff. Service agent Mike was great

I am extremely disappointed with my experience at Patrick Hyundai’s service department. My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even to let me know it would be staying there. I didn’t receive any information until Sunday, when I finally spoke with Peter Rybacki. To make matters worse, I was told that my service advisor, Tyler Schulz, was going to be on vacation, yet I was still assigned to him, which likely contributed to the lack of communication and delays. I did not speak to him once on the phone or when I got to the dealership to pick up my vehicle. It would have been nice if he explained what the problem with my vehicle was and the process. I will say, Erik Favela, who was not my advisor was more helpful and explained what they were going to do with my vehicle after I asked. For days, I was repeatedly told they were just “running tests,” with very little explanation or indication of any progress. Then, when I arrived on Monday after being told to pick up my vehicle, Peter said, “I don’t think I called you,” and acted as if he hadn’t been the one who told me to come in. He stepped away for a moment, then came back and said, “Coincidentally, your vehicle is done. Give me five minutes to finish.” I was then asked to wait in the waiting room, but it ended up taking much longer than five minutes. The entire experience felt disorganized, slow, and frustrating. I understand that diagnosing vehicle issues can take time, but keeping customers informed should be a basic part of good customer service. I expected much better communication and professionalism from this dealership. Unfortunately, this experience left me with very little confidence in their service department or its management.