Customer Testimonials
Overall, good experience...had a few issues in the past but they were corrected....Manny is awesome and so is gus!!!! Give em' both a raise!!!!
The representative was very courteous and professional. My vehicle was ready for pickup within the timeframe the representative stated.
I came for a 10:30am servicing apt, it is currently 4pm and I am still here. They said it was going to take 2 hours originally. Once 3 hours had passed I asked for an update and they said one hour more. When I went to get an update after an hour and a half later they said 45 minutes. I don't understand the point of an apt if it's going to take a full day. They could have just told me they need the entire day from the beginning I would have just gotten a ride. Also do not bother ... Read More Google - Nov 9, 2026
Thanks The work was completed on time as promised. My SUV was washed The end
I drove in without appointment due to check engine light being on, but they took me in anyway
Timing was good. I asked for a wheel rotation and alignment. They called me to tell me that I needed two new tires so they already rotated tires . I chose not to get the two new tires and not get the alignment. I was charged the rotation fee which is fair but was also charged for the alignment. I had to go back in and get those charges reversed.
I had a great experience at Service at Patrick Hyundai thanks to Peter Rybacki. He was very professional, knowledgeable, friendly, and welcoming. He helped me inspect and diagnose an issue with the oil filter housing on my Hyundai Palisade. He took the time to look into the problem and explain everything clearly. I truly appreciate his excellent customer service and helpful attitude. Peter is a great professional, and I highly recommend him to anyone visiting Hyundai. Thank you, Peter, for making the experience so pleasant!
As always, as expected clean, friendly and everyone is kind. My car is 10yrs old and the sales person still remembers me when I come in for service.
I had a great experience at Hyundai thanks to Peter Rybacki. He was very professional, knowledgeable, friendly, and welcoming. He helped me inspect and diagnose an issue with the oil filter housing on my Hyundai Palisade. He took the time to look into the problem and explain everything clearly. I truly appreciate his excellent customer service and helpful attitude. Peter is a great professional, and I highly recommend him to anyone visiting Hyundai. Thank you, Peter, for making the experience so pleasant!
Professional ,Greit Dobrze ,Sprawnie ,profesjonalna obsługa kienta ,Nie wymądrzają się ,Słuchają klijenta co do nich mówi Bardzo miła drużyna .
Bed experience Service manager and service staff very rude and not helpful Do not By car for patrick Hyundai. I have best experience and recommend for Elgin Hyundai.
Joshua and the team was very helpful! Everyone was very nice. I recommend Patrick Hyundai and Joshua if you are in the market for a car!
⭐ I tried several times to schedule a recall service through Patrick Hyundai's online booking. Every time I reached the final step, it showed "This appointment is not available now." I called the service department for help. The advisor only told me how to use the website, which I had already done and which wasn't working. She didn't offer to book the appointment over the phone or find another solution. A recall should be easy to schedule. Patrick Hyundai needs to fix its booking system and train service staff to actually solve problems instead of sending ... Read More Google - Oct 30, 2026
Pleasant experience working with Patrick Hyundai. We were not able to come to terms and buy a vehicle from here, but they were respectful & quick in responding. I'd try again on the next vehicle need.
Came in for an oil change a few days ago and had Tyler as my service advisor. He was friendly and easy to work with, handled everything with care and precision.
Had to bring the vehicle in six times for the same issue. On top of that they fix something that didn't need to be fixed. It would only reimburse me half of it.
First of all, I want to thank Mani, who sold me my car over a year ago. His service was excellent, and the used car was in perfect condition. I also want to thank Larry, who handles repairs and maintenance. He always provides excellent service, and I appreciate his recommendations. This is definitely my go-to shop for car maintenance.
I told him about noise I was hearing. He explained what would be done including an update. And pointed out the 45,000 maintenance service which would cover my oil change and other things. I accepted it.
Was estimated that my parts would be there in 1-3 business days. My car was there being worked on for 4 weeks. I called weekly for an update. I was forwarded to Larry 4 times and never got a call back. I had to call and ask to talk to 'anyone other than Larry' to get an update.
The check-in person Tyler was very nice and helpful Recommend dealership all the time Great experience
Professional...always in communication with me, offered me transportation to and from my house in a timely manner.
Unresponsive Management – Cut Corners on CPO EV Reconditioning
I bought a Certified Pre-Owned 2023 Hyundai Ioniq 5 from Patrick Hyundai, but they cut major corners on the reconditioning and are now ignoring my emails.
They delivered the car with standard Kumho Crugen HP71 passenger tires instead of the required, factory-mandated Crugen HP71 EV variant. The standard version lacks the low-rolling-resistance compound designed for electric vehicles, which directly impacts my battery driving range. On top of that, they failed to provide the mandatory CPO 173-point inspection report, the CPO warranty paperwork, and completely missed minor cosmetic defects on the vehicle's side panels.
... Read More Google - Oct 22, 2026
Zero eye contact, wrong billing, lack of ownership and resolution I don't have anything else to say
The Technician sent a video of status of vehicle which was appreciated, and Gus updated me on status as well. Thank you!
Everything was fine As usual went for an oil change And discussed issue with Paint I would recommend this Dealer dealership
Had a great experience working with Ryan at Hyundai on the purchase of my Tesla Model 3 Long Range. He was professional, responsive, and made the entire out-of-state buying process smooth and stress-free. Excellent communication from start to finish, and everything was handled quickly and efficiently. Highly recommend Ryan to anyone looking for an okay car-buying experience!
Today, I dropped off my car for an oil change and picked it up around 4:45 PM after work. I understand that employees may be tired at the end of the day, but the customer service was disappointing. The staff seemed uninterested, did not make eye contact, and did not give clear answers to my questions.
When I paid, I mentioned that the price might be incorrect, but nobody paid attention to my concern. After checking the receipt, I realized I had been charged more than the quoted price.
The service team admitted that the overcharge was their mistake. However, when ... Read More Google - Oct 19, 2026
Tyler made me feel like I was the only customer he had. I never felt like I was waiting to hear from him.
It strictly depends on your needs.
The service was very attentive to customer satisfaction. Everything was fully explained prior to start of work.
Good service, completed on time, no issues Inspection report and video are very helpful and informative
Had a smooth and awesome experience buying a car with Ryen!
Service was okay Saying we have to get our mileage average in order to get complimentary oil change confusing !
From my original purchase to the excellent response in the service department. I would recommend.
Had a good experience purchasing and taking delivery of a Certified Pre-Owned Hyundai Santa Fe. The team explained everything clearly and accommodated most of my requests. Ryen was a great customer advisor and helped me throughout the process. I do have a few pending items to follow up on, and I’ll update this review once those are resolved. So far, it has been a good experience—I would recommend the team.!
I had servicing done on my car and it was a really nice experience from start to finish. I actually wondered what the heck was going on with the universe because it seemed too smooth to be real. The video in the quote was a very nice touch.
Donik is the greatest sales guy amazing to work with and he’s just a chill guy
I bought my tucsin at a different dealership and when i brought it back for service everyone was disrespectful, i decided to give patrick a try for my next oil change. Tyler Helped me and he was super polite and answered all my questions. i will be coming back to patrick for service
Tyler was my service guy at my last service, he was really nice and knew what he was talking about. He was incredibly respectful and gave great service.
Everything went well and on time with the recall update and with Zaya he was very helpful.
After 26 years of buying and servicing vehicles at Patrick Hyundai, this was our last visit. Our service rep was fantastic as always, but either Hyundai America or the Patrick management needs a wake up call. Every time we’ve brought in a vehicle in the last year for minor things, their “free” (revenue generating) multi-point inspection surfaces $2k+ in needed repairs. In two prior cases, we took the vehicles to an independent garage who confirmed that either the repairs weren’t urgent, or that they weren’t even needed. For this visit, we brought our 2021 vehicle in for a recall ... Read More Google - Oct 3, 2026
I would recommend this dealer. However, I am not confident that the items billed were actually done. I will take it up with Gus next week. Not confident, was the tire rotation, which wasn't done which leads me to believe that the 4 wheel alignment wasn't done, along with the other 15K mile items. I hope it not to be true. I was there an hour. I was told 2 1/2 hours. I've waited longer for oil changes. Not complaining about the wait time. But that adds to my concerns of other items getting done.
Sorry about the rating. Just ... Read More DealerRater - Oct 3, 2026
Easy process. Mike was very informative and patient. Easy updates through text which was very convenient due to my work schedule.
Marco and Katie were great to deal with. They went above and beyond to accommodate my needs and that kind of attitude sealed the deal for me. I enjoyed buying a car from Patrick and would recommend my friends and family to go here. Very nice and clean facility, friendly staff and people who are excited about their jobs. That's the kind of place I like to do business with. Thank you to Marco and Katie.
The sales experience with Dave was great, and the transaction itself went smoothly. Problems started after the purchase. The FinanceManager gave inaccurate and incomplete information about the Service Contract andGAP, so I decided to cancel them soon after purchase. The Service Contract cancellation was confirmed on July 24. I only learned nearly two months later, when I called Hyundai Customer Care last week, that GAP had to be cancelled separately through another company. I was not given this information when I originally requested the cancellations. I made multiple calls to the dealership and tried to reach the Finance Manager and General ... Read More Google - Sep 30, 2026
In July I brought my Hyundai Palisade in because the brake pedal felt mushy and was going all the way to the floor. The service team said they found nothing mechanically wrong, but suggested changing the brake fluid, since air in the lines can cause that kind of problem.
The issue continued, so in September I brought it back and asked them to replace the master cylinder. I had to ask them to do this. No idea why this was not tested the first time, especially since it's the car's breaks which is an extreme safety concern. I ... Read More Google - Sep 29, 2026
Ryen was very helpful. He got me what I wanted and with a smile on his face the whole time.
Got me in timely and I understood everything happening from beginning to end. Super service
Provided a great deal of help in getting my engine replaced, for which I am very grateful.
I am waiting for a call back on a service item. Service request on warranty
I waited a half hour longer than I should have because nobody told me my car was finished. It would have been longer had I not gone back to check on it and saw my car parked outside
Service advisor was great and was just the right amount of friendly and professional. Asked for and ETA, and he was pretty spot on. They did not try to have me add extra services I did not need and I appreciate that.
I'm always satisfied with the service and everyone is always friendly and l can always get the time and day l want.
Took car in for standard maintenance service in September. Technician could not give good explanation as to why car leaking "water or some substance" onto garage floor at home. Really ? you think, you guess, you suppose? Then when am I taking my car to you? There is a "SURCHARGE" for using a credit card to pay for services!! C'mon Patrrick - DO BETTER!!!
Great customer service! Well organized, professional, polite and friendly. No hassle: repair completed quickly and efficiently.
I always come back for one reason. Excellence everytime! Never need to worry about the job that is being done.
My oil light went on and I stopped in to have it checked. Something was cracked and needed a new part. They fixed it and away I went. Great job and thanks!
The dealership service associates are great, including the shuttle drivers. I do miss the larger waiting room in the old building but the new one is furnished nicely.
I had a very good experience at this Hyundai dealership, especially with Jose Gonzalez and Manny Diaz. Jose took the time to listen to everything I explained my situation and the problems my daughter was having with her car. He was very helpful and worked with me to get me to get her a new vehicle.
Even though it was a Saturday and the dealership was very busy, both Jose and Manny were very attentive and made sure we were taken care of. They answered all of our questions and explained everything to us throughout the process. We never felt ... Read More Google - Sep 19, 2026
Very unhappy with your practice to request a credit card move emailed to you to use a loaner. This is a PCI violation
I have bought two cars from here but then when I bought my second car here the manger promised to give a free oil change as part of the deal and month later when I came back for oil change they told me there is nothing written down there’s free oil change . So will you trust them ?
Crypto baby! Super easy; smooth visit, service was quick, they forgot to put a new oil change sticker on my windshield but I'll get it next time I guess. Still a pleasure.
They were very professional and informative, and they kept me in touch with times of service and completion
He was familiar with the history of the car and knowledgeable about the work that needed to be done.
Ryen S really seems to appreciate his customers and goes the extra mile to make buying a new vehicle a positive experience-
Everything was superb as always. I said 4, because it gives room for growth. Why is the battery replacement so expensive?
Employees are very respectful and helping nature specially the tech who talk to me is very good guy next time when I come for oil change I just see him.
Service is awesome and they di a c wonderful job I am very pleased with the work
I did not expect the 30000 mile maintenance to be done so quickly. I've had just an oil change take longer to complete.
Manny at Patrick Hyundai was fantastic! He listened to my new car must haves, guided me in exactly the right direction, and was a pleasure to work with. I absolutely recommend working with Manny and Patrick Hyundai!
My husband I leased a 2021 Hyundai Elantra brand new.
After the lease was up we purchased the car. I was always
serviced at the Schaumburg location, were after purchasing
the starting saying I need all this different work done, where
I would then go to a licensed well know Mechanic where his
would tell me I dont need any of the work done. However in
most of my oil change visits i expressed how my car was
sounding louder like maybe the trans was going out. They
said many times they inspected and nothing was wrong.
Well I took my ... Read More Google - Sep 11, 2026
My wife and I have had three sonata hybrids and brought every one of them to Patrick because of the staff there in particularly Josh and Gus the work is always finished properly and professionally and the personal customer service they render is without compare
Eric is the best Service Advisor I’ve ever worked with. Always lets me know what absolutely needs to be done Now! I like his approach and he has earned my trust.
I had such a wonderful experience with Josh General Manager at Hyundai. From the moment I arrived, I felt welcomed and valued. His hospitality, kindness, and professionalism truly made a stressful situation so much easier.
He took the time to personally call me and explain exactly what my car needed and what was covered under my warranty. I really appreciated how clearly he communicated everything and made sure I understood the situation.
He also provided me with a loaner vehicle, which was incredibly helpful and showed how much he genuinely cares about his customers.
I left feeling so happy, pleased, ... Read More Google - Sep 9, 2026
My previous service experience at another dealership was a complete disaster. Because of that, I decided to try Patrick Hyundai, even though it’s a longer drive for me. I’m so glad I did! I’ve brought my car here twice now, and the experience has been truly wonderful. I was genuinely surprised to see such an amazing team working together; everyone pays attention to the smallest details to make sure you are taken care of. The hospitality is incredible, and it is well worth the extra drive! Thank you, Patrick Hyundai service team!
Good overall. Wait times are high but Gus is great! I don't have anymore comments
Had a wonderful experience with Ryen helping us through the whole process.Would recommend to anyone!
Since I bought my Palisade from the dealership in 2022, I go there for oil changes and other maintenance. It is always a pleasant experience.
I would not normally write a review after one bad experience, but after multiple frustrating interactions and far too much wasted time, I feel compelled to share our experience.
We have a 2024 Hyundai Palisade with only about 20,000 miles, and it has already died on us twice. Unfortunately, that has meant interacting with this service department far more than I would have expected with a nearly new vehicle.
The customer service has been consistently terrible. On one occasion, I brought the Palisade in for a routine oil change and learned there was an outstanding recall. I was then told I could ... Read More Google - Sep 3, 2026
Good customer service offered by Ryen Smorczewski. Top notch.
Gus has been super helpful!
Good communication about my reason for service and addressing the recalls that I need Satisfied!
I just bought a 2026 Hyundai Tucson Limited Hybrid. The vehicle is fantastic, and my sales experience with Dawid was top-notch, indeed. (Matt, one of the product specialists, also helped me a great deal). Overall, a great experience!!
Outstanding customer service and outstanding warranty from Hyundai. I would recommend Hyundai to family and friends
Good experience with Ryen purchasing my new 2026 Kona Limited
Scott, George and Dave are the MVPs. Very informative and professional.
Dawid was extremely helpful and professional during the process of getting my new Vehicle and made it easy to find the right choice. I would highly recommend working with Dawid and Patrick Hyundai if you’re looking to purchase a new vehicle.
Schaumburg Patrick Hyundai has been amazing for years. They always do a great job. They are very well organized and do excellent work.
It was a pleasant experience even though it took a while . Nice environment overall
Got My 2026 Santa Cruz Joshua helped alot on getting it. Fast easy transaction.. no ..ullshit straight to the point .. Thank You Joshua..
Took car in for rear suspension repair covered by Hyundai warranty extension. Added alignment to the job payable out of pocket. They did not even touch the alignment issue as the car continues to pull hard right. Charged me full amount. Made an appointment to have it fixed while waiting at the dealership. Took it back and Jordan, service rep, started to give an attitude. Asked to speak with the service manager and was told he was not in. Jordan would not contact him for me either. Decided to reverse charges as I do not need to pay for service ... Read More Google - Aug 25, 2026
Great experience. We have owned Nissans forever and bought a palisade. Manny Made it so easy and once I test drive this car it sold itself. Staff was amazing!
Took the plunge and bought my first EV. Patrick was easy to work with and happy to relay that their service department is excellent.
I did receive a synthetic oil change. All good. Everything went well 5 Mike was great.
