Customer Testimonials
Courteous, informative, efficient. Service rep went over all options for maintenance and verified no recalls in effect.
Hyundai made it very easy to buy a car Dave was very nice and informative on everything. Very positive buying experience.
Comfortable atmosphere to wait for your vehicle. There are a lot of choices, Patrick Hyundai is always a good choice for me.
Good people to work with long time customer Bought my car from Patrick happy with the dealership
They are always knowledgeable, informative, very friendly and the waiting area is always great with drinks, snacks and TV shows. Everyone at the dealership is always friendly and nice to talk to!????
Overall, a great experience. Ryen was very helpful and patient. Pricing was transparent. Buying process was smooth. Finance department tried to upsell/cross-sell, which i believe generally happens at all dealerships 🙂
I had an amazing experience with Patrick Hyundai. After having a dealer try to upsell me and strong arm me to an immediate deal, going to Patrick was a breath of fresh air. Not only did they beat the other dealer’s offer, but they were courteous and straight forward with what they could do.
I even had a good time with their finance department lol, so all in all great experience.
Dave was the sales person who helped me and I highly recommend him. He was very professional and I knowledgeable, plus worked hard to get me a good ... Read More Google - Aug 6, 2026
Was able to fit me in and repair my car issue! I appreciate his quick response!
Johnathan here at Patrick Hyundai was by FAR the kindest salesman I’ve run into. I was really back and forth about what car to get, and truthfully, didn’t end up buying a Hyundai, but it really came down to aspects of the car. He wasn’t pushy or anything, he really listened to all of my questions and outsourced if he didn’t have the answer right away for me, and he did an amazing job making the whole experience feel as stress free as possible. 10/10 am so happy with my experience here.
Gus was very polite and explained what was going on with the car. In addition the young Latina girl who help me with the car loan.
Gus was very polite and explained what was going on with the car. In addition the young Latina girl who help me with the car loan.
Work was finished in good time, and Larry was very nice. A recall was performed on my vehicle within good time while I was waiting for the oil change.
I had an excellent experience at Patrick Hyundai Schaumburg, thanks to my salesperson, Tristan Diaz. Tristan was knowledgeable about the Hyundai Tucson SUV I was looking for and took the time to answer all of my questions. He found the exact vehicle I wanted with the right interior, making the buying process easy and enjoyable.
One of the best surprises was that the vehicle came with a step ladder for my dog to get in and out. It wasn't a feature I was looking for, but it's something I absolutely love and will use all the time.
The ... Read More Google - Jul 26, 2026
Very professional and great service Always prompt and courteous, good loaner vehicle program So great!
Professional staff, courtesy and timely. Service Manager goes out of his way to make certain things go smoothly.
My experience with Patrick Hyundai was very disappointing from start to finish. I arrived about 20 minutes before opening to use the overnight drop box, but there were no pens available to complete the drop-off form, so I had to wait until the dealership opened. When I mentioned this to my service advisor, Mike VanHoosier, he insisted there were pens in the box. I had already checked, so it felt like he was implying I wasn’t telling the truth. Instead of addressing the issue professionally, he responded, “Boy, we are not starting the morning off on the right foot.” Another ... Read More DealerRater - Jul 23, 2026
Always bring my sonata to the dealership where I bought it Received great service Always
Tyler is not very proficient at follow up with the customer. Few times i left message never a call back or a few days later. Needs huge improvement with customer service and communication and Spoke to the Assistant Service manager about my experience.
Good Quite responsive and accommodating to my needs Also quicker than I anticipated for my request
They are always polite,and considerate, helpful They seem to care about my well-being Thank you
Service department good Management is terrible, will no longer honor the VIP Service coupons from the original sale even if within printed dates
I had a great experience purchasing my Tuscan Hybrid here. Tristian made it extremely smooth. He gave me all the info I needed prior and once I arrived my car was ready to go. Paperwork was quick and easy. Very happy with my purchase and price, much better deal than I was offered at other Hyundai dealerships. I highly recommend this dealership. It was worth the drive from Chicago.
Easy to make appointment, efficient staff. Service agent Mike was great
I am extremely disappointed with my experience at Patrick Hyundai’s service department.
My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even ... Read More DealerRater - Jul 20, 2026
Can't trust them at all Just cannot trust what they say. They overcharge and lie all the time.
Never a need to worry. The job is always done right. The first time, every time.
Yesterday I made an appointment very easily with Eliza and the internet department. Came in today and was greeted warmly by Katie, Scott, and Maz. Everyone we met right away was so kind and happy to help us find the right car. Special thanks to Johnathon Medina for taking us on a couple test drives to make sure we made the right decision. After finding the car we wanted we met Naeem in finance he was thorough and explained everything from payment plans to warranty. We left happy and excited to drive our new Hyundai.
Everyone there was very friendly and helpful. Eric was very nice to work with while there.
They never responded to 4 of my texts asking for an update on the car. Left messages as well with no response
Tyler my service associate kept me in the loop of what was being worked on for my car.
Too long of time for an oil change talking to people about potential problems by text not very personable
Great car, AWFUL service! This dealer needs training badly and isn't ever worth waiting for!!! I dropped my IONIQ9 off in May for a broken front sensor and they still have it 7 weeks later AND STILL DON'T KNOW WHAT THE RESOLUTION WILL BE. Horrible! I've bought a Tucson from them in the past and had a good experience but amd now changing my whole mind about this dealership (and maybe Hyundai as a whole) because of this experience. Wish I could give zero stars, but the minimum is 1. Consider yourself warned.
Everyone there was very helpful and professional. The visit started at 3:00 and was completed by about 4:20.
Work done as requested Done Done Dine done done done done done done done Done
A great team of people helping to make sure the right car is provided.
Poor communication. Car brought in 3 months ago for the same problem, was told no AC leak, only needs AC recharge. Same AC problem now. No warranty on service done. Being charged full cost of AC repair and another AC recharge.
Took over a month to get my car back. When I did, it still wasn't fixed properly. So I had to come back in and wait another three weeks. Unacceptable.
Everything went extremely smooth. They looked at my car, found out all the items that needed to be taken care of, and gave me the cost of each one which I could simply check to do it or check to not do it, and they were fast on the repair and I went home satisfied
The technician did a clean and quick oil change. Multipoint inspection was also performed. The car was washed. All done within less than an hour. Thank you!
Brought my car in for recall at 10am and was told my should be done by 2:00 and that they will call me when it is done. By 3:00, I called them and someone from service said someone would contact me. Well 4:00 o’clock rolls around and no call and they were closing at 5:00 because of the holiday. So I have my wife drive me there and explain the situation to service and the guy looks me up on the computer and tells me my car is ready. When I asked why no one called, he didn’t have an answer.
Service department is very professional No overselling and deliver service according to schedule and on time
1st one year scheduled maintenance and checks with no charges.
Always a pleasure..love the inspection report..a friendly staff...oil change price too high
Finally repaired recall on my vehicle Friendly service and good customer service from mike Good
Took my car right away and the young men was very polite. The only thing you should have Senor discount or Birthday.
Positive experience with the sales team but the finance team was shady. They tried to sneak in an additional warranty after we declined. Make sure the numbers you sign on match what was negotiated.
Professional & courteous service with knowledgeable mechanics and personnel. Would recommend and will return for my automotive needs.
The young man that work on my car he was wonderful although my car still have the same error for the car update
Very good service,on time,very professional, very friendly. I am a customer with patrick Huynday since 2007.
Great service as always and Gus is a terrific service representative to deal with in the service department. A+++
After a couple of disappointing bait-and-switch experiences with Hyundai dealerships in Palatine and Gurnee, working with Patrick Hyundai was a breath of fresh air.
Dawid Gruszeczka was honest, professional, and transparent throughout the entire process. There were no surprises or pressure tactics—just straightforward communication and a genuine commitment to making sure I had a great buying experience.
He answered all of my questions, kept me informed every step of the way, and made the purchase of my new Hyundai Santa Fe SEL AWD smooth and hassle-free. It’s refreshing to work with a salesperson who values honesty and customer ... Read More Google - Jun 29, 2026
Courteous and clean environment The service from my entering to leaving in 3-1/2-4 hours was good.
Of course more work was needed so my 2 hr appt took 3 hours. Seems several people showed up without appointments for oil changes.
Patrick Hyundai is the way car sales should be; Dave was very transparent and honest. He exceeded my expectations for a sales man. If you want quality service in your car buying experience, then Patrick Hyundai of Schaumburg is right for you!
I took my car for repairs few times here. The service manager Peter is exceptional. He was helpful, informative, and addressed my concerns in a timely manner.
No communication when the car was ready. I had an oil change and software upgrade. I left my car in the evening but then only got my car the next day after follow up with the service team. Communication could have been better
I was in and out quickly. I came in for an oil change and Pete was great to work with.
Every one was so nice and helpful but I called for a appointment because on my dashboard it asking for an update so the update was done serval times and the update is still not done, I called you all and reported that dashboard situation and I was told to come in because now you all have to checkout to see what is going on and I believe no one look at that all Tyler want me to get was work done because I reached 7,000 miles , when I got home and cut my car off on the dashboard was had ... Read More DealerRater - Jun 25, 2026
Always very nice people. And I always feel very confident the job was done, right
The service department is wonderful. Very attentive and friendly
Service was excellent. We always use Patrick Hyundai for servicing our vehicles. Never had any issues!
Already described the experience for a previous request about service. Second time receiving poor experience. Not impressed
We were pleased with the service after having it sent to the dealer via tow truck. We have had all our cars serviced here and appreciate the care and concern given to each service experience
Very helpful with lease good staff I am happy with the lease hope to keep the Kona
I didn't buy my car at this dealership but I have had oil change and a recall. Both times it's been a good experience with service department.
Everything was fine Everything was fine everything was fine Everything was fine Everything was fine
I went in with the intent to look at an Elantra and Dawid helped us with testing driving the vehicle and providing great helpful information. The process was comfortable, smooth, and informative. I left with purchasing a car and it was a great overall experience!
Professional, courteous, I did not like being charged $6.49 for ordering a part which is covered under warranty. My opinion excess profit charge. Ordering parts is part of the job of the parts department.
Great service from Manny and his team! Love my new car!
Great job by a great service team. Treated great from walk in to final exit. Shout out to Larry Rosengcrants for cracking his whip.
Gus is a very helpful person. Listens to my concerns and does his best to get things completed
Excellent service and timely repairs. Nice, comfortable waiting area with reliable internet. Pleasant and helpful staff.
Good service and nice, helpful employees. Only complaint is the waiting area needs to be larger
I felt that the everyone was attentive to my request, from the service advisor to the shuttle driver. After dealing with another Hyundai, Patrick will be my place to go for service. A special shout out to Larry Rosecrants, my advisor.
They forgot to perform the service that I brought it in for. Hadn't even started performing service by the time they promised it would be ready.
The service professional and fast. I was explained on all the process of repair to my car.
Very friendly and efficient - honest about what needs to be done I feel they are really trying to help me keep my car working smoothly
Brought car in for tsb clock spring replacement. Part had to be ordered. No one called me when part came in. I finally got an appointment to get repair done. When I picked it up the steering wheel was off center. Now I have to bring it back Monday.
Took great care of my car. Had us in & out in record time with recommendations on what I’d need next visit.
His is always very professional and pleasant to interact with. Do not agree with fee being charged when using a credit card. You agree to accept credit cards and the fee should be part of Cost Of Doing Business
Organized and polite. I forgot the name of the man waiting on me this time but I have had Gus in the past and he is very helpful
Very professional always kept me informed Good quality workmanship not pushy everyone very pleasant and friendly
Pete was very helpful regarding my tire sensor problem. I have another appointment scheduled in two weeks.
Process took a little bit. He really couldn't flex too much on the price. I really needed to come down a little bit more, but I like the vehicle however, I found out that it has a small crack in the windshield and I am not happy about that at all because I don't have the money to have a windshield fixed or replaced after purchasing a vehicle.
The dealership is very nice and gives proper updates regarding your car and doesn't make you wait too long.
There is a Hyundai 'Free' oil change program that is both user friendly and doesn't really equate to free oil changes. Patrick leadership helped explain it and make it right for me
Mike Vanhoosier was great. He was very knowledgeable, friendly and kept me updated. I plan to return to Patrick Hyundai soon. I also appreciated and trusted Patrick Hyundai's excellent service.
Service area check-in is clean. Staff is very friendly. I am meet you at your car in a reasonable amount of time.
Kind and attentive I was greeted almost immediately and helped within minutes and shone where to wait while repairs were completed.
All repairs were covered by warranty and a loaner car was provided until parts arrived.
3k in service. Still charged $35 for a shuttle with no mention of a price tag on it. Hope it lasts ya! Won’t be seeing anymore of my money.
I had a good experience. Joshua treated us well and we got the deal we wanted.
