Customer Testimonials
The sales experience with Dave was great, and the transaction itself went smoothly. Problems started after the purchase. The FinanceManager gave inaccurate and incomplete information about the Service Contract andGAP, so I decided to cancel them soon after purchase. The Service Contract cancellation was confirmed on July 24. I only learned nearly two months later, when I called Hyundai Customer Care last week, that GAP had to be cancelled separately through another company. I was not given this information when I originally requested the cancellations. I made multiple calls to the dealership and tried to reach the Finance Manager and General ... Read More Google - Sep 30, 2026
Ryen was very helpful. He got me what I wanted and with a smile on his face the whole time.
Got me in timely and I understood everything happening from beginning to end. Super service
Provided a great deal of help in getting my engine replaced, for which I am very grateful.
I am waiting for a call back on a service item. Service request on warranty
I waited a half hour longer than I should have because nobody told me my car was finished. It would have been longer had I not gone back to check on it and saw my car parked outside
Service advisor was great and was just the right amount of friendly and professional. Asked for and ETA, and he was pretty spot on. They did not try to have me add extra services I did not need and I appreciate that.
I'm always satisfied with the service and everyone is always friendly and l can always get the time and day l want.
Great customer service! Well organized, professional, polite and friendly. No hassle: repair completed quickly and efficiently.
I always come back for one reason. Excellence everytime! Never need to worry about the job that is being done.
excellent and prompt repair service.
My oil light went on and I stopped in to have it checked. Something was cracked and needed a new part. They fixed it and away I went. Great job and thanks!
The dealership service associates are great, including the shuttle drivers. I do miss the larger waiting room in the old building but the new one is furnished nicely.
I had a very good experience at this Hyundai dealership, especially with Jose Gonzalez and Manny Diaz. Jose took the time to listen to everything I explained my situation and the problems my daughter was having with her car. He was very helpful and worked with me to get me to get her a new vehicle.
Even though it was a Saturday and the dealership was very busy, both Jose and Manny were very attentive and made sure we were taken care of. They answered all of our questions and explained everything to us throughout the process. We never felt ... Read More Google - Sep 19, 2026
Very unhappy with your practice to request a credit card move emailed to you to use a loaner. This is a PCI violation
Crypto baby! Super easy; smooth visit, service was quick, they forgot to put a new oil change sticker on my windshield but I'll get it next time I guess. Still a pleasure.
They were very professional and informative, and they kept me in touch with times of service and completion
He was familiar with the history of the car and knowledgeable about the work that needed to be done.
Ryen S really seems to appreciate his customers and goes the extra mile to make buying a new vehicle a positive experience-
Everything was superb as always. I said 4, because it gives room for growth. Why is the battery replacement so expensive?
Employees are very respectful and helping nature specially the tech who talk to me is very good guy next time when I come for oil change I just see him.
Service is awesome and they di a c wonderful job I am very pleased with the work
I did not expect the 30000 mile maintenance to be done so quickly. I've had just an oil change take longer to complete.
Manny at Patrick Hyundai was fantastic! He listened to my new car must haves, guided me in exactly the right direction, and was a pleasure to work with. I absolutely recommend working with Manny and Patrick Hyundai!
My wife and I have had three sonata hybrids and brought every one of them to Patrick because of the staff there in particularly Josh and Gus the work is always finished properly and professionally and the personal customer service they render is without compare
Eric is the best Service Advisor I’ve ever worked with. Always lets me know what absolutely needs to be done Now! I like his approach and he has earned my trust.
I had such a wonderful experience with Josh General Manager at Hyundai. From the moment I arrived, I felt welcomed and valued. His hospitality, kindness, and professionalism truly made a stressful situation so much easier.
He took the time to personally call me and explain exactly what my car needed and what was covered under my warranty. I really appreciated how clearly he communicated everything and made sure I understood the situation.
He also provided me with a loaner vehicle, which was incredibly helpful and showed how much he genuinely cares about his customers.
I left feeling so happy, pleased, ... Read More Google - Sep 9, 2026
My previous service experience at another dealership was a complete disaster. Because of that, I decided to try Patrick Hyundai, even though it’s a longer drive for me. I’m so glad I did! I’ve brought my car here twice now, and the experience has been truly wonderful. I was genuinely surprised to see such an amazing team working together; everyone pays attention to the smallest details to make sure you are taken care of. The hospitality is incredible, and it is well worth the extra drive! Thank you, Patrick Hyundai service team!
Good overall. Wait times are high but Gus is great! I don't have anymore comments
Had a wonderful experience with Ryen helping us through the whole process.Would recommend to anyone!
Since I bought my Palisade from the dealership in 2022, I go there for oil changes and other maintenance. It is always a pleasant experience.
Good customer service offered by Ryen Smorczewski. Top notch.
Gus has been super helpful!
Good communication about my reason for service and addressing the recalls that I need Satisfied!
I just bought a 2026 Hyundai Tucson Limited Hybrid. The vehicle is fantastic, and my sales experience with Dawid was top-notch, indeed. (Matt, one of the product specialists, also helped me a great deal). Overall, a great experience!!
Outstanding customer service and outstanding warranty from Hyundai. I would recommend Hyundai to family and friends
Good experience with Ryen purchasing my new 2026 Kona Limited
Scott, George and Dave are the MVPs. Very informative and professional.
Dawid was extremely helpful and professional during the process of getting my new Vehicle and made it easy to find the right choice. I would highly recommend working with Dawid and Patrick Hyundai if you’re looking to purchase a new vehicle.
Schaumburg Patrick Hyundai has been amazing for years. They always do a great job. They are very well organized and do excellent work.
It was a pleasant experience even though it took a while . Nice environment overall
Got My 2026 Santa Cruz Joshua helped alot on getting it. Fast easy transaction.. no ..ullshit straight to the point .. Thank You Joshua..
Great experience. We have owned Nissans forever and bought a palisade. Manny Made it so easy and once I test drive this car it sold itself. Staff was amazing!
Took the plunge and bought my first EV. Patrick was easy to work with and happy to relay that their service department is excellent.
I did receive a synthetic oil change. All good. Everything went well 5 Mike was great.
So far everything is good. Thank you. Everything went great and all systems are running smoothly.
I usually have a positive experience at this dealership. Came in at 8am for an oil change, they did a diagnostic, and left the dealership at 11am. It shouldn't take that long to do either of those services. My guess is that they over booked. No one likes waiting 3 hrs for an oil change when they can go somewhere else and leave in less time or expense.
It was good experience overall, but had some issue on changing on the cost multiple times for my services.
Took some time to diagnose the problem but overall good. Waited for 3-1/2 hours. Got the wheel alignment done too since I was there.
Easy to schedule on short notice. Fixed problem same day after sourcing parts needed. (Although more expensive than I hoped) Easy pickup of vehicle
Courteous, informative, efficient. Service rep went over all options for maintenance and verified no recalls in effect.
Hyundai made it very easy to buy a car Dave was very nice and informative on everything. Very positive buying experience.
Comfortable atmosphere to wait for your vehicle. There are a lot of choices, Patrick Hyundai is always a good choice for me.
Good people to work with long time customer Bought my car from Patrick happy with the dealership
They are always knowledgeable, informative, very friendly and the waiting area is always great with drinks, snacks and TV shows. Everyone at the dealership is always friendly and nice to talk to!????
Overall, a great experience. Ryen was very helpful and patient. Pricing was transparent. Buying process was smooth. Finance department tried to upsell/cross-sell, which i believe generally happens at all dealerships 🙂
I had an amazing experience with Patrick Hyundai. After having a dealer try to upsell me and strong arm me to an immediate deal, going to Patrick was a breath of fresh air. Not only did they beat the other dealer’s offer, but they were courteous and straight forward with what they could do.
I even had a good time with their finance department lol, so all in all great experience.
Dave was the sales person who helped me and I highly recommend him. He was very professional and I knowledgeable, plus worked hard to get me a good ... Read More Google - Aug 6, 2026
Was able to fit me in and repair my car issue! I appreciate his quick response!
Johnathan here at Patrick Hyundai was by FAR the kindest salesman I’ve run into. I was really back and forth about what car to get, and truthfully, didn’t end up buying a Hyundai, but it really came down to aspects of the car. He wasn’t pushy or anything, he really listened to all of my questions and outsourced if he didn’t have the answer right away for me, and he did an amazing job making the whole experience feel as stress free as possible. 10/10 am so happy with my experience here.
Gus was very polite and explained what was going on with the car. In addition the young Latina girl who help me with the car loan.
Gus was very polite and explained what was going on with the car. In addition the young Latina girl who help me with the car loan.
Work was finished in good time, and Larry was very nice. A recall was performed on my vehicle within good time while I was waiting for the oil change.
I had an excellent experience at Patrick Hyundai Schaumburg, thanks to my salesperson, Tristan Diaz. Tristan was knowledgeable about the Hyundai Tucson SUV I was looking for and took the time to answer all of my questions. He found the exact vehicle I wanted with the right interior, making the buying process easy and enjoyable.
One of the best surprises was that the vehicle came with a step ladder for my dog to get in and out. It wasn't a feature I was looking for, but it's something I absolutely love and will use all the time.
The ... Read More Google - Jul 26, 2026
Very professional and great service Always prompt and courteous, good loaner vehicle program So great!
Professional staff, courtesy and timely. Service Manager goes out of his way to make certain things go smoothly.
My experience with Patrick Hyundai was very disappointing from start to finish. I arrived about 20 minutes before opening to use the overnight drop box, but there were no pens available to complete the drop-off form, so I had to wait until the dealership opened. When I mentioned this to my service advisor, Mike VanHoosier, he insisted there were pens in the box. I had already checked, so it felt like he was implying I wasn’t telling the truth. Instead of addressing the issue professionally, he responded, “Boy, we are not starting the morning off on the right foot.” Another ... Read More DealerRater - Jul 23, 2026
Always bring my sonata to the dealership where I bought it Received great service Always
Tyler is not very proficient at follow up with the customer. Few times i left message never a call back or a few days later. Needs huge improvement with customer service and communication and Spoke to the Assistant Service manager about my experience.
Good Quite responsive and accommodating to my needs Also quicker than I anticipated for my request
They are always polite,and considerate, helpful They seem to care about my well-being Thank you
Service department good Management is terrible, will no longer honor the VIP Service coupons from the original sale even if within printed dates
I had a great experience purchasing my Tuscan Hybrid here. Tristian made it extremely smooth. He gave me all the info I needed prior and once I arrived my car was ready to go. Paperwork was quick and easy. Very happy with my purchase and price, much better deal than I was offered at other Hyundai dealerships. I highly recommend this dealership. It was worth the drive from Chicago.
Easy to make appointment, efficient staff. Service agent Mike was great
I am extremely disappointed with my experience at Patrick Hyundai’s service department.
My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even ... Read More DealerRater - Jul 20, 2026
Can't trust them at all Just cannot trust what they say. They overcharge and lie all the time.
Never a need to worry. The job is always done right. The first time, every time.
Yesterday I made an appointment very easily with Eliza and the internet department. Came in today and was greeted warmly by Katie, Scott, and Maz. Everyone we met right away was so kind and happy to help us find the right car. Special thanks to Johnathon Medina for taking us on a couple test drives to make sure we made the right decision. After finding the car we wanted we met Naeem in finance he was thorough and explained everything from payment plans to warranty. We left happy and excited to drive our new Hyundai.
Everyone there was very friendly and helpful. Eric was very nice to work with while there.
They never responded to 4 of my texts asking for an update on the car. Left messages as well with no response
Tyler my service associate kept me in the loop of what was being worked on for my car.
Too long of time for an oil change talking to people about potential problems by text not very personable
Great car, AWFUL service! This dealer needs training badly and isn't ever worth waiting for!!! I dropped my IONIQ9 off in May for a broken front sensor and they still have it 7 weeks later AND STILL DON'T KNOW WHAT THE RESOLUTION WILL BE. Horrible! I've bought a Tucson from them in the past and had a good experience but amd now changing my whole mind about this dealership (and maybe Hyundai as a whole) because of this experience. Wish I could give zero stars, but the minimum is 1. Consider yourself warned.
Everyone there was very helpful and professional. The visit started at 3:00 and was completed by about 4:20.
Work done as requested Done Done Dine done done done done done done done Done
A great team of people helping to make sure the right car is provided.
Poor communication. Car brought in 3 months ago for the same problem, was told no AC leak, only needs AC recharge. Same AC problem now. No warranty on service done. Being charged full cost of AC repair and another AC recharge.
Took over a month to get my car back. When I did, it still wasn't fixed properly. So I had to come back in and wait another three weeks. Unacceptable.
Everything went extremely smooth. They looked at my car, found out all the items that needed to be taken care of, and gave me the cost of each one which I could simply check to do it or check to not do it, and they were fast on the repair and I went home satisfied
The technician did a clean and quick oil change. Multipoint inspection was also performed. The car was washed. All done within less than an hour. Thank you!
Brought my car in for recall at 10am and was told my should be done by 2:00 and that they will call me when it is done. By 3:00, I called them and someone from service said someone would contact me. Well 4:00 o’clock rolls around and no call and they were closing at 5:00 because of the holiday. So I have my wife drive me there and explain the situation to service and the guy looks me up on the computer and tells me my car is ready. When I asked why no one called, he didn’t have an answer.
